Our customer support can be contacted on 01253 353417

Terms and Conditions

AutoGlym-Online is owned and run by Motocare Ltd 102 Red Bank Road, Bispham, Blackpool FY2 9DZ

These are AutoGlym-Online Terms and Conditions of Sale to which all Online Purchases are subject. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions.

These Terms and Conditions do not affect your statutory rights.

If you have any questions about this site or your order, you should find the answers here…

The Contract

Acceptance of your order and the completion of the contract between us (AutoGlym-Online) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by AutoGlym-Online of your order.

In the event that there are any errors regarding pricing or description, AutoGlym-Online reserves the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card or Paypal account will be refunded in full.

Price Information

The prices shown are only applicable to purchases made via the AutoGlym-Online Store. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Motocare’s High St stores.     We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Motocare’s High St stores are under no obligation to honour any online price or promotion that differs from the in-store price.

All prices are shown in £ sterling and include V.A.T. where appropriate.

If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.

Motocare’s VAT number is 156 902 750

Guarantee

All products purchased from our website are provided with a 12 months manufacturers warranty unless specified otherwise. The warranty is valid on the product only and does not cover any labour charges.

Ordering Goods

Our online store can only accept orders originating from and for delivery to UK addresses. For delivery outside the UK please contact us for carriage information etc.

Once your order is complete AutoGlym-Online will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order.

All orders placed on AutoGlym-Online website are subject to stock availability and to the checks described under section headed Validation checks below.

Pease note that the only language in which the contract can be concluded is English. AutoGlym-Online will retain details of your order in our database and these details can be made available on request. Please email us at sales@AutoGlym-online.co.uk

Payment

 

We accept payment by most major credit or debit cards registered at UK addresses.

accepted payment

To process your payment securely, we use PayPal Payments Pro. Our transaction currency is GBP. When placing an order on our site, funds will be taken from your account within 24 hours. If you have any questions or concerns regarding payment or surrounding issues please contact us.

We can also accept payment by cheque or postal order but with cheques please allow a minimum of 10 days from the date we receive the cheque before any goods can be despatched.

SECURE SHOPPING

When collecting payment details, your credentials are scrambled into an “encrypted” code by our 128bit servers. You can confirm this by making note of the “https” address at the top of your browser when entering your payment details. This code is extremely secure against hackers and fraudsters. The encrypted code is then passed on to the appropriate vendor depending on your payment choice and is used to process your payment. Rest assured that all data we deal with is done so in-line with the Data Protection Act 1998. Our Data Protection number is Z1638710.

Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Motocare will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Motocare website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998 our registered no Z1638710. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Delivery of Goods

Items purchased directly from our online store can only be delivered to addresses within the United Kingdom. For enquiries outside the UK please contact us for information. Deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands there may be an additional delivery charge and slightly longer delivery lead-time. Under normal circumstances goods will be delivered to your home address. It may be possible to deliver to an alternative address but depending on the value of the order it might be, for security reasons that we can only deliver to your home address. We regret we are not able to deliver to the Channel Islands.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery, Royal Mail Special Delivery or by Courier. A signature is required for all Royal Mail Recorded Delivery, Special Delivery and Courier deliveries. If you are out when Royal Mail arrives they will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local Royal Mail depot.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size, weight and value of the product ordered and the delivery service option you choose.

You can choose from our Standard Delivery Service or Special Delivery.

See the table below for delivery charges:

Delivery Times

You can choose from our Standard Delivery Service or Special Delivery.

Standard delivery: We aim to despatch goods either same day or within 24hrs subject to stock availability. Delivery to you is normally within 1-3 working days. Delivery times are calculated in working days – i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days. Please allow 5 working days to pass before contacting us regarding non delivery.

Restrictions on Ordering and Delivery

We can only accept online orders from holders of credit or debit cards registered at UK addresses. We can deliver to most addresses in the U.K. For outside the UK please contact us regarding any goods you wish to purchase and we will reply whether it is possible for us to supply your goods. Please contact us by email at sales@AutoGlym-online.co.uk if you require further details. All goods are subject to availability.

Complaints and Queries

If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either e-mail us at sales@AutoGlym-online.co.uk or telephone us Mon – Fri, 9 – 5pm, on 01253 353417 or write to Web Sales, Motocare Ltd, 102 Red Bank Rd, Bispham, Blackpool, Lancs, FY2 9DZ and we will do everything we can to help you.

Returns and cancellations

In the unlikely circumstance that you feel the need to return an item to us for whatever reason please follow the following instructions:-

Firstly Contact Us:

To return an item you must firstly contact Motocare either by email at sales@AutoGlym-online.co.uk or Telephone us on 01253 353417 Mon – Fri, 9.00 – 5pm. Please state your reason for return and your original order number. We will issue a Returns Authorisation which must accompany the goods being returned. Items returned without a Returns Authorisation cannot be accepted.

Please make sure all goods are returned in their original and unused condition (unless goods are faulty) and in their original packaging with any fittings and instructions. We cannot accept goods back with damaged packaging or parts missing.

Send the Goods Back To Us By Post:

Please package your item(s) securely, returning in the original outer packaging where possible and include a copy of your original invoice. All items returned by post are returned at your cost. You are advised to send by recorded delivery or obtain a certificate of posting (available from all Post Offices) when returning items as we cannot be held responsible for items lost or damaged in transit to us.

Upon Receiving:

For non faulty items received with Returns Authorisation number, after inspecting the goods we will endeavour to  refund any monies owing within 3 working days.

For faulty items, we will, upon receipt of the product, examine and test it. If found to be faulty we will repair, replace or refund the monies paid for the product(s) purchased at our discretion.
All items repaired or replaced will be sent out by post at our cost.
In some cases we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days, providing your Returns Authorisation is included with the items returned.

Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, ‘Buy One, Get One Half Price’ offer, ‘3 for 2’ offer, or a ‘Buy , Get a Free’ offer, all of the items involved in the offer must be returned.

Cancellations:

If you wish to cancel your order, please advise us immediately. We cannot be held responsible if the order has already been dispatched.

The above does not affect your statutory rights.

Colours, Specifications, Weights & Sizes

Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.

All weights and sizes are supplied as a guide only and are approximate….

WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims tomake producers pay for the collection, treatment and recovery of waste electrical equipment. Theregulations also mean that suppliers of equipment like high street shops and internet retailers must allowconsumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastestgrowing waste stream in the UK.• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can causesoil and water contamination.
This can have a harmful effect on natural habitat, wildlife and alsohuman health.• Many electrical items that we throw away can be repaired or recycled. Recycling items helps tosave our natural finite resources and also reduces the environmental and health risks associatedwith sending electrical goods to landfill.Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amountof WEEE going into landfill sites.
We are obliged under these regulations to offer our customers free take-back of their WEEE on alike-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new battery charger from us we would accept their old batterycharger and prevent it going into a landfill site by disposing of it safely. Customers must return theirWEEE item to us within 28 days of purchasing their new item.Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-outwheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and shouldbe disposed of separately from normal household waste so that they can be recycled.